Returns & Exchanges

At Jenpharm, we want you to be completely satisfied with your skincare journey. If a product doesn't meet your expectations, we offer a seamless return and exchange process within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email or WhatsApp with your order number and a brief explanation of why you wish to return the item.

• 2.
  Quality Inspection

  Ensure the product is unused, in its original packaging, and has the security seal intact to be eligible for a full refund or exchange.

• 3.
  Pack and Ship

  Securely package your items and ship them back to our distribution center using a tracked courier service of your choice.

• 4.
  Receive Refund

  Once our dermatological team approves the return, your refund will be processed to your original payment method or issued as store credit within 7-10 business days.